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Refund Policy.
SKARTIO AI Cloud Private Limited follows a strict no-refund policy for payments made toward its services. Once a payment is processed, it is treated as final and non-refundable.
What the policy covers.
Subscription fees
Payments made toward SKARTIO subscription services are non-refundable once they have been processed.
Transaction fees
Transaction-related charges paid while using the SKARTIO platform are also covered by the no-refund policy.
Additional charges
Other applicable service or platform charges are treated the same way once the corresponding payment has been completed.
Policy details.
No-refund policy
SKARTIO AI Cloud Private Limited enforces a strict no-refund policy for all payments made toward its services.
This includes subscription fees, transaction fees, and additional charges that may apply during use of the platform. Once a payment is processed, it is considered final and non-refundable.
Used, partially used or unused services
The no-refund policy applies regardless of whether the service has been partially used, left unused, or the customer chooses to stop using the service before the end of the relevant billing period.
Stopping service use does not create a refund entitlement.Once payment has been completed, a refund claim will not be entertained solely because the service was not fully used.
Consistency and fairness
The non-refundable nature of payments applies uniformly to customers. SKARTIO states that this approach helps maintain transparency, operational consistency, and fairness across the platform while reducing administrative complexity.
The policy is communicated to set clear expectations and reduce disputes relating to refunds.
Review your plan before making payment
Customers are advised to carefully review their subscription plan and billing details before making any payment.
By subscribing to SKARTIO AI Cloud Private Limited services, users acknowledge and accept that refund claims will not be entertained once the relevant transaction has been completed.
Questions or concerns?
01
Customer Success Manager
Every SKARTIO client is assigned a dedicated Customer Success Manager, also referred to as the Account Manager. This is the first point of contact for account-related questions, concerns, or refund-related escalation.
Find your assigned CSM in your admin panel under Account Management.
02
Customer Escalations Team
If an issue remains unresolved after Level 1 support or requires deeper technical or policy intervention, it can be escalated to the Customer Escalations Team.
support@skartio.ai
+91 97784 51855
+91 97784 51855
03
Cloud Region Officer — Operations
Region-specific operational escalations, especially those involving infrastructure, availability, or compliance, can be escalated to the Cloud Region Officer — Operations.
India: CloudRegion.India@skartio.ai
General support.
Need additional help? Contact us.
If your Customer Success Manager is unavailable or additional assistance is required, you can reach SKARTIO through the general support channels below.