Commerce built for every business model.
Launch digital commerce, manage end-to-end operations and expand across storefronts, channels, markets and customer segments from one unified AI commerce platform.
For Brands & Retailers
B2C CommerceConsumer storefront and commerce operationsD2C CommerceManufacturer and brand-owned sellingBrand CommercePremium branded digital experiencesHybrid Retail & WholesaleRetail and wholesale from one foundationMulti-Channel CommerceStorefronts, marketplaces, POS and assisted salesMulti-Region CommerceLocalized commerce across marketsFor Aggregators & Partner Networks
B2B2C CommercePartner-enabled consumer commerceB2D2C CommerceDealer-enabled consumer commerceMarketplace CommerceMulti-seller marketplace operationsDropshipping CommerceSupplier-led catalogue and fulfilmentB2B CommerceAccount-based and negotiated commerceMulti-Catalog CommerceSegmented catalogues, pricing and assortmentsDigitalize your business. Operate everything from one cloud.
Launch a professional business website, manage customer relationships, automate sales and organize finance, operations and services through one connected business platform.
Sales, Growth & Networks
Cloud LMSLead capture, qualification and distributionCloud GTM SuiteConnected go-to-market executionCloud CRMCustomer relationships and sales operationsCloud ProNetPromoter network and commission managementCloud PRMPartner relationship managementCloud RecruitRecruitment and job portal operationsAI agents that understand, act and help your business grow.
Bring intelligent assistance into commerce, sales, customer engagement, operations and decision-making with business-aware AI agents.
CommerceOps Agents
Product WriterFaster catalog onboarding and stronger product contentContent CreatorLess daily content and design effortStore BuilderBuild Professional Ecommerce Store in MinutesCatalog BuilderBuild Professional Ecommerce Catalog in MinutesBizOps Agents
Business AdvisorFaster, data-driven decisions for business ownersSupport AgentMore responsive service with less support effortContent CreatorStronger digital presence with less production effortHR AgentLower HR administration and better employee serviceRevenue AgentRevenue protection and recovery opportunitiesBilling AgentMore accurate billing and recurring-revenue operationsSales AssistantStronger follow-through and opportunity conversionLead QualifierFaster response and focus on stronger leadsChoose the right cloud plan for your business.
Start with the cloud foundation you need today and expand into connected applications, AI agents and enterprise capabilities as you grow.
Commerce Cloud Pricing
SMB Commerce PlansStandard, Premium & Ultimate plans for online sellingCompare Commerce PlansCapability matrix across Commerce Cloud tiersStartup BenefitsFreemium and 10,000 Startup CreditsCloud Deployment ModelsSaaS, Dedicated Cloud, Client Cloud & CommerceXValue Added ServicesImplementation, BAU support and consultingBusiness Cloud Pricing
SMB Business PlansStandard, Premium & Ultimate for SBS, CRM, LMS & GTMCompare Business PlansCapability matrix across Business Cloud plansBusiness Connect & AIAPI integrations and Agentic AI subscriptionsCloud Deployment ModelsSaaS, Dedicated Cloud and Client Cloud optionsValue Added ServicesLaunch, BAU operations and business consultingEnterprise PricingCustom staff seats, TB storage and enterprise SLAConnect, build and grow across the SKARTIO Eco-System.
A connected ecosystem for business partners, developers and investors contributing to customer growth, platform innovation and SKARTIO's global expansion.
Business Partners
Aviator Partner ProgramsSales, implementation and technology partner opportunitiesInsider Partner ProgramsAffiliate, promoter and growth-network participationRegional Partner ProgramBuild local market reach, customer acquisition and regional growthStrategic Partner ProgramsCreate long-term alliances for solutions, markets and enterprise growthConnect to PRM TeamSpeak with the Partner Relationship Management teamBecome a PartnerAccess opportunities, enablement and partner operationsDevelopers & Investors
Developer PortalDocumentation, APIs, SDKs and development resourcesDeveloper ProgramsBuild apps, integrations and cloud extensionsDeveloper OnboardingTechnical setup, learning paths and platform supportBecome a DeveloperCreate your developer account and start buildingInvestor ProgramsExplore investment participation and strategic engagement opportunitiesConnect with BRMSpeak with the Business Relationship Management teamBecome an InvestorRegister interest and begin the investor engagement journeyBuilt with purpose. Engineered for outcomes.
Explore our philosophy, global locations, latest updates, founder dialogues and direct channels to connect with SKARTIO.
Explore Company
Company OverviewPhilosophy, operating model and engineering valuesOur PresenceTechnology, operations and regional presence hubsEvents & UpdatesLaunches, webinars, product releases and newsOur TeamMeet the people who believe, build, challenge and make the SKARTIO journey real.Our CultureOur vision, mission and engineering values.PerspectivesPerspectivesCommerce Cloud Services · Business as Usual
BAU Services. Add managed operational capacity to keep day-to-day commerce running smoothly.
SKARTIO BAU Services help customers operate recurring commerce activities without building every operational capability internally. The service is subscription-based, but every managed plan is custom-tailored to the business case, workload, operating model, required coverage and SLA.
Custom-tailored service planBusiness-case drivenSales / BRM guided
Service purpose
Keep commerce operations moving with predictable managed support where your internal team needs extra capacity.
Recurring custom subscription. Sales / BRM defines the right service plan based on operational scope, monthly capacity, coverage window, SLA, number of workstreams and governance required.
When it matters
- Internal operations teams are stretched
- Catalog and campaign activity is frequent
- Order volumes and operational exceptions are increasing
- Marketplace, multi-channel or multi-region complexity is growing
- The business wants predictable managed operational capacity
What we deliver
Clear services around a defined business outcome.
Scope is agreed before delivery so responsibilities, deliverables and service boundaries remain clear.
Catalog Management
Product creation and updates, categories, attributes, variants, content, media and multi-catalog maintenance.
Order Management
Order exceptions, cancellations, returns, shipment follow-up, backorders and fulfilment coordination.
Customer Support Operations
Order, delivery, return, refund and account enquiries with agreed escalation workflows.
Commerce Operations
Pricing changes, promotions, coupons, campaigns, storefront content and routine commerce administration.
Marketplace Operations
Seller onboarding support, listing validation, catalog approvals, commission updates and seller administration.
Managed Commerce Operations
A broader combined service covering multiple operational workstreams with governance and reporting.
Business scenarios
Where BAU Services creates practical value.
Examples of common situations where customers use this service category.
01
Business Scenario
Managed Catalog Operations
A growing retailer needs regular product, category, content and seasonal assortment changes without expanding its internal catalog team.
02
Business Scenario
Order Exception Management
A multi-channel business needs daily follow-up on failed orders, backorders, returns and shipment exceptions.
03
Business Scenario
Managed Commerce Back Office
A business wants SKARTIO or an approved delivery partner to operate catalog, pricing, campaigns, orders and reporting under one managed service.
How engagement works
A simple path from business need to delivered outcome.
Every engagement starts with the business case rather than a fixed off-the-shelf package.
01
Assess recurring workload
02
Define service scope and responsibilities
03
Agree capacity, coverage and SLA
04
Operate and report
05
Review and optimize service scope
Service Advisory
Not sure what scope you need?
Share your business case with SKARTIO Sales or your BRM. We will help define the right service scope, responsibilities, SLA, delivery model and commercial plan.
Commercial model
Custom-tailored around your business case.
No fixed public service package is assumed. The final plan is defined after understanding scope, complexity, coverage and expected outcomes.
Custom managed subscription
Recurring custom subscription. Sales / BRM defines the right service plan based on operational scope, monthly capacity, coverage window, SLA, number of workstreams and governance required.
FAQs
Common questions about BAU Services.
Short answers to help customers understand where the service fits and what to expect.
Is BAU included with the Commerce Cloud subscription?
Can we subscribe only to Catalog Management?
Is BAU a fixed Standard, Premium or Ultimate package?
How is BAU different from Client Success?
Have a requirement in mind?
Talk to SKARTIO Sales or your BRM. We will assess the business case and shape the right service plan for your organization.