Commerce built for every business model.
Launch digital commerce, manage end-to-end operations and expand across storefronts, channels, markets and customer segments from one unified AI commerce platform.
For Brands & Retailers
B2C CommerceConsumer storefront and commerce operationsD2C CommerceManufacturer and brand-owned sellingBrand CommercePremium branded digital experiencesHybrid Retail & WholesaleRetail and wholesale from one foundationMulti-Channel CommerceStorefronts, marketplaces, POS and assisted salesMulti-Region CommerceLocalized commerce across marketsFor Aggregators & Partner Networks
B2B2C CommercePartner-enabled consumer commerceB2D2C CommerceDealer-enabled consumer commerceMarketplace CommerceMulti-seller marketplace operationsDropshipping CommerceSupplier-led catalogue and fulfilmentB2B CommerceAccount-based and negotiated commerceMulti-Catalog CommerceSegmented catalogues, pricing and assortmentsDigitalize your business. Operate everything from one cloud.
Launch a professional business website, manage customer relationships, automate sales and organize finance, operations and services through one connected business platform.
Sales, Growth & Networks
Cloud LMSLead capture, qualification and distributionCloud GTM SuiteConnected go-to-market executionCloud CRMCustomer relationships and sales operationsCloud ProNetPromoter network and commission managementCloud PRMPartner relationship managementCloud RecruitRecruitment and job portal operationsChoose the right cloud plan for your business.
Start with the cloud foundation you need today and expand into connected applications, AI agents and enterprise capabilities as you grow.
Commerce Cloud Pricing
SMB Commerce PlansSmall and medium business commerceAI Commerce PlansAgent-powered commerce capabilitiesCommerce Connect PlansCommerce APIs, integrations and connectivityCustomer Success PlansOngoing operational support and managed business servicesEnterprise ConnectConnect with our enterprise solution teamBusiness Cloud Pricing
SMB Business PlansEssential applications for growing businessesAI Business PlansAI-powered business operationsBusiness Connect PlansBusiness APIs, integrations and workflowsBusiness Agents PlansPackaged BizOps agents for business teamsCustomer Success PlansOngoing operational support and managed business servicesEnterprise ConnectConnect with our enterprise solution teamConnect, build and grow across the SKARTIO Eco-System.
A connected ecosystem for business partners, developers and investors contributing to customer growth, platform innovation and SKARTIO's global expansion.
Business Partners
Aviator Partner ProgramsSales, implementation and technology partner opportunitiesInsider Partner ProgramsAffiliate, promoter and growth-network participationRegional Partner ProgramBuild local market reach, customer acquisition and regional growthStrategic Partner ProgramsCreate long-term alliances for solutions, markets and enterprise growthConnect to PRM TeamSpeak with the Partner Relationship Management teamBecome a PartnerAccess opportunities, enablement and partner operationsDevelopers & Investors
Developer PortalDocumentation, APIs, SDKs and development resourcesDeveloper ProgramsBuild apps, integrations and cloud extensionsDeveloper OnboardingTechnical setup, learning paths and platform supportBecome a DeveloperCreate your developer account and start buildingInvestor ProgramsExplore investment participation and strategic engagement opportunitiesConnect with BRMSpeak with the Business Relationship Management teamBecome an InvestorRegister interest and begin the investor engagement journeyCloud CRM Customer Relationship Management
SKARTIO Business Cloud
Turn every interaction into a stronger customer relationship.
Cloud CRM begins where lead management ends. Once a qualified prospect becomes an active opportunity or customer account, Cloud CRM brings account management, sales execution, onboarding, service, customer success, retention and expansion into one trusted customer workspace.
One customer 360Sales to success continuityStandard, Premium and Ultimate
Cloud CRM Customer Workspace
Healthy Account
Acme Growth Account
One relationship view across sales, onboarding, service and success.
₹4.8LAccount Value
92%Health
2Open Actions
Manage
Sell
Onboard
Serve
Expand
Customer Timeline
Next Best Action
Customer 360
Customer Success
Revenue Expansion
Cloud LMS
Manage Leads
Capture, qualify, distribute, call, follow up and convert demand before it becomes a managed customer relationship.
Lead CaptureQualificationDistributionDialer & Follow-up
Qualified opportunity or customer handoff
Cloud CRM
Manage Customers
Own accounts, opportunities, onboarding, service, success, renewals and expansion after qualification.
Customer 360Account ManagementService & SuccessRetention & Growth
Solution at a Glance
One customer platform across relationship, service and growth.
Cloud CRM replaces fragmented customer records and departmental hand-offs with one relationship context. Qualified opportunities, customer accounts, commitments, onboarding actions, service requests, adoption signals, renewals and expansion plans stay connected—while Cloud LMS remains the dedicated system for lead capture and qualification.
Customer 360
Maintain a trusted customer and account record.
- Accounts, contacts and relationships
- Interaction and activity timeline
- Documents, notes and commitments
- Consent and communication preferences
Sales Execution
Convert qualified demand into structured revenue.
- Opportunities and pipelines
- Activities, meetings and follow-ups
- Quotations and approvals
- Forecast and conversion visibility
Service & Support
Resolve customer needs with full context.
- Cases, tickets and requests
- Priority, ownership and SLAs
- Knowledge and responses
- Service history and escalation
Success & Retention
Drive onboarding, adoption, renewal and growth.
- Success plans and health signals
- Onboarding and adoption milestones
- Renewal and retention actions
- Upsell and expansion opportunities
Cloud CRM by Business Type
Different customer models. One disciplined relationship foundation.
The customer lifecycle differs across SMBs, technology startups and service businesses. Cloud CRM configures the right account, sales, service and customer-success flow for each model.
CRM for SMBs
Replace scattered contacts and follow-ups with one simple customer workspace.
For growing businesses that need consistent customer and account follow-through, clear ownership and better visibility without deploying an overcomplicated enterprise CRM.
Best fitGrowing owner-led and team-led SMBsDistribution, local services, B2B suppliers, agencies and multi-branch businesses.
Business Challenge
Customer context is fragmented
- Contacts live across phones, spreadsheets and inboxes
- Follow-ups depend on individual memory
- Sales and service teams see different information
How Cloud CRM Helps
Create one operating discipline
- Centralize accounts, contacts and activities
- Assign opportunities, tasks and service actions
- Track sales, support and relationship history together
Business Benefits
Grow with greater control
- Reduce missed customer actions and relationship leakage
- Improve response consistency and accountability
- Build repeat business from visible customer history
Relevant CRM use cases
Customer DatabaseOpportunity PipelineAccount Follow-upSupport CasesRepeat Sales
Connected Business Cloud solutions
Cloud SBSCloud LMSCloud SBRCloud FinOps
One Customer ViewBring every contact and interaction together.
Better Follow-throughGive every opportunity and request an owner.
More Repeat RevenueAct on visible relationship history and needs.
CRM for Tech Startups
Connect customer onboarding, adoption, retention and expansion from day one.
For B2B SaaS, platform and product startups that need more than a sales pipeline—customer context must continue into implementation, support, success, renewal and account growth.
Best fitB2B SaaS and product-led companiesEarly-stage through growth-stage teams operating sales-led, product-led or hybrid motions.
Business Challenge
Revenue teams operate in silos
- Sales promises are lost during onboarding
- Usage, service and success signals are disconnected
- Renewal and expansion action starts too late
How Cloud CRM Helps
Run the complete customer lifecycle
- Connect opportunity context to onboarding plans
- Track adoption, support and account health
- Create renewal, upsell and risk workflows
Business Benefits
Protect and expand recurring revenue
- Accelerate time to customer value
- Identify risk and intervention earlier
- Turn product adoption into expansion opportunities
Relevant CRM use cases
Account-Based SalesCustomer OnboardingHealth ScoresRenewal PipelineExpansion Plays
Connected Business Cloud solutions
Cloud GTM SuiteCloud SBRCloud PDSCloud LMS
Faster Time to ValueConnect sales context with onboarding execution.
Higher RetentionUse adoption and service signals to manage risk.
Expansion VisibilityIdentify the next customer growth opportunity.
CRM for Service Business
Manage client relationships from enquiry through delivery and ongoing service.
For consulting, agencies, professional services, training, healthcare and field-service companies where relationship quality, commitments and repeat engagement drive growth.
Best fitRelationship-led service organizationsTeams managing proposals, projects, service requests, retainers and long-term client relationships.
Business Challenge
Client work and relationship history are separated
- Proposals, delivery and support use different tools
- Client commitments are difficult to trace
- Repeat and cross-sell opportunities remain invisible
How Cloud CRM Helps
Connect client context to delivery
- Track needs, proposals and stakeholder relationships
- Link projects, service requests and communications
- Schedule reviews, renewals and account-growth actions
Business Benefits
Strengthen trust and lifetime value
- Improve consistency across client touchpoints
- Reduce missed commitments and service gaps
- Convert successful delivery into repeat revenue
Relevant CRM use cases
Client 360Proposal PipelineService HistoryAccount ReviewsRetainer Renewal
Connected Business Cloud solutions
Cloud SBSCloud LMSCloud SBRCloud FinOps
Consistent Client ExperienceGive every team the same relationship context.
Better Service ControlConnect commitments, actions and delivery history.
Greater Client ValueConvert strong delivery into renewal and expansion.
Business Benefits
Build stronger relationships and more predictable customer revenue.
Cloud CRM improves performance across acquisition, service and retention by ensuring that every team works from the same customer context and the same next action.
Create One Customer Truth
Unify accounts, contacts, activities, opportunities, service history, adoption and revenue context.
Increase Sales Discipline
Standardize pipeline stages, ownership, follow-ups, reviews and forecast accountability.
Improve Customer Handoffs
Carry sales promises and customer needs into onboarding, delivery, support and success.
Act on Customer Health
Combine engagement, service and adoption signals to identify risk and opportunity early.
Protect Retention
Run renewal plans, success reviews and proactive interventions before revenue is at risk.
Expand Customer Value
Identify cross-sell, upsell and referral opportunities from complete relationship context.
Solution Capabilities
Manage the full customer lifecycle from one connected workspace.
Cloud CRM combines account management, sales, onboarding, service and customer success capabilities while remaining configurable for different business models and team structures.
Customer & Account 360
Build complete relationship context.
Maintain individual customers, business accounts, contacts, branches, stakeholders, relationships, communication preferences and activity history.
Accounts and contactsRelationship hierarchiesCustomer timelineTags and segmentationDocuments and notesConsent and preferences
A single customer context shared across sales, onboarding, service, success and leadership.
Opportunity & Sales Management
Structure revenue execution.
Manage qualified opportunities, stakeholders, products or services, activities, probability, quotations, approvals and sales forecasts.
Opportunity pipelinesStage and probabilityActivities and meetingsQuotes and proposalsApprovals and controlsForecast reporting
Customer Onboarding
Move customers to value faster.
Convert won business into structured onboarding plans, milestones, responsibilities, dependencies, documents and readiness checks.
Onboarding templatesMilestones and tasksCustomer responsibilitiesDocument collectionGo-live readinessHandover visibility
Customer Service
Resolve requests with complete context.
Capture cases, assign ownership, manage priorities, SLAs, escalations, responses, knowledge and service outcomes.
Cases and requestsPriorities and SLAsQueues and assignmentEscalation workflowsKnowledge and templatesResolution analytics
Customer Success
Drive adoption and desired outcomes.
Create success plans, monitor milestones, engagement, health, risk, adoption, executive reviews and intervention actions.
Success plansHealth scoringAdoption milestonesRisk and interventionBusiness reviewsOutcome tracking
Renewal & Expansion
Protect and grow customer revenue.
Plan renewals, identify expansion potential, manage recommendations, offers, risks and executive sponsorship.
Renewal pipelineExpansion opportunitiesCross-sell recommendationsRetention playbooksCommercial reviewsRevenue-at-risk visibility
Engagement & Communication
Coordinate every customer touchpoint.
Record calls, emails, meetings, messages, campaigns, notes and follow-ups while maintaining communication governance.
Unified activity timelineEmail and messagingMeeting and call loggingTemplates and sequencesReminders and tasksCommunication preferences
Performance Reporting & Insights
Measure relationships and revenue.
Track pipeline, conversion, response, onboarding, service, health, retention, renewal and expansion performance.
Pipeline dashboardsSales productivityService performanceCustomer healthRetention and renewalExecutive account insights
Key Features
Practical features that make customer work visible and actionable.
Cloud CRM gives every user a clear customer context, a clear responsibility and a clear next action.
Unified Customer Timeline
See sales, service, onboarding, communication and success activities in chronological context.
Configurable Pipelines
Design opportunity, onboarding, service and renewal stages around the actual business process.
Next-Action Management
Assign tasks, reminders, meetings and commitments with ownership and due dates.
Customer Health
Combine engagement, adoption, service and commercial signals into actionable health views.
Playbooks & Workflows
Standardize sales, onboarding, risk, renewal and expansion actions for consistent execution.
Role-Based Dashboards
Give sales, service, success and leaders the performance view relevant to their responsibilities.
How Cloud CRM Works
One relationship context across the entire customer lifecycle.
Cloud CRM carries customer information, commitments and outcomes forward as responsibility moves from marketing and sales to onboarding, service, success and revenue expansion.
Manage
Bring qualified leads and account context into CRM.
Sell
Manage needs, stakeholders, proposals and opportunities.
Onboard
Convert promises into milestones, actions and readiness.
Serve
Resolve requests and coordinate customer support.
Succeed
Drive adoption, outcomes and relationship health.
Retain & Expand
Renew, cross-sell and grow customer lifetime value.
Relationship Intelligence LayerShared customer data, workflow, automation and insight across every lifecycle stage.
Customer 360One trusted relationship context.
Workflow & SLAClear ownership and next actions.
Health & RiskEarly intervention signals.
Revenue InsightsPipeline, retention and expansion.
Who It Helps
Give every customer-facing role the features and context needed to perform.
Cloud CRM adapts the workspace to each role while preserving one shared customer record and one coordinated relationship strategy.
Sales Manager
Create pipeline discipline, coach the team and improve forecast confidence across customer segments.
Expected outcomeMore predictable pipeline execution and revenue conversion.
Key Features
Account & Contact 360Opportunity PipelinesForecastingActivity ManagementQuote & ApprovalSales Dashboards
Practical Workflow
01Review pipeline quality and aging
02Coach opportunities and next actions
03Resolve approval and ownership blockers
04Commit a realistic forecast
Business Scenarios
Use Cloud CRM wherever relationship continuity creates revenue and trust.
These scenarios demonstrate how Cloud CRM connects customer acquisition, delivery, service and expansion across different business models.
B2B Account Sales
Manage multi-stakeholder accounts, opportunities, proposals, sales activities and forecast commitments.
- Account and contact hierarchies
- Opportunity and stakeholder mapping
- Proposal, approval and forecast controls
- Account planning and next actions
SaaS Customer Lifecycle
Connect sales, onboarding, product adoption, service, renewal and expansion for recurring-revenue customers.
- Sales-to-onboarding handoff
- Health and adoption signals
- Renewal and churn-risk workflows
- Upsell and expansion opportunities
Professional Services Clients
Track client needs, proposals, delivery commitments, service history, account reviews and repeat opportunities.
- Client and stakeholder context
- Proposal and engagement pipeline
- Delivery and service visibility
- Retainer renewal and cross-sell
Distributed Customer Operations
Coordinate branches, regions, sales teams and service queues while maintaining one customer and account view.
- Territory and branch ownership
- Regional pipeline and service queues
- Central governance and shared data
- Cross-region performance insight
Technology Foundation
Connected, configurable and intelligence-ready by design.
Cloud CRM is built on SKARTIO Business Cloud foundations to connect demand sources, communication services, billing, operations and AI-assisted workflows without creating another isolated customer database.
One governed customer relationship platform
Shared services for customers, accounts, opportunities, onboarding, cases, success, renewal, workflows and insights.
Customer 360SalesOnboardingServiceSuccessRenewalAnalytics
Cloud Business Connect
Integrate Cloud LMS, SBR, FinOps, communication, payment, identity and external systems through APIs and connectors.
Omnichannel Engagement
Connect email, messaging, calls, meetings and customer-facing experiences into the relationship timeline.
BizOps Agents
Assist with account summaries, follow-ups, case responses, risk identification and next-best actions.
Configuration Driven
Configure fields, pipelines, roles, SLAs, health models, workflows and dashboards without rebuilding the platform.
Role-Based SecurityGovern access by team, account, region and responsibility.
AuditabilityTrack activities, changes, approvals and decisions.
Cloud ChoiceSaaS, Dedicated, Private and Extended Cloud.
Responsive ExperienceOptimized across desktop, tablet and mobile.
Cloud CRM Plans
Start with customer and sales discipline. Expand into service and success.
Cloud CRM follows the unified SKARTIO Business Cloud plan structure: Standard, Premium and Ultimate.
Cloud CRM Standard
For teams establishing structured customer, account and opportunity management after lead qualification.
- Customer and Account 360
- Contacts, activities and timeline
- Opportunity and pipeline management
- Tasks, meetings and follow-ups
- Performance Reporting & Insights
Cloud CRM Premium
For growing organizations connecting sales, onboarding and customer service.
- Everything in Standard
- Advanced pipeline and forecasting
- Customer onboarding management
- Service cases, SLA and escalation
- Workflow automation and integrations
- Advanced performance analytics
Cloud CRM Ultimate
For businesses managing customer success, retention and complex account operations.
- Everything in Premium
- Customer success and health scoring
- Renewal and expansion management
- Multi-region and multi-team governance
- Advanced enterprise integrations
- AI-assisted relationship operations
Start Now
Launch a connected customer workspace in four guided stages.
Begin with customer data and the highest-value lifecycle, then progressively enable sales, onboarding, service and success teams.
Prepare Customer Data
Import or create accounts, contacts, relationships, ownership and segmentation.
Configure Lifecycle
Define opportunity, onboarding, service, success and renewal stages.
Activate Teams
Set roles, territories, queues, SLAs, workflows, dashboards and responsibilities.
Launch & Improve
Go live, monitor adoption and refine customer and revenue performance.
Book a CRM Consultation
Design the right customer lifecycle for your business.
Our Business Cloud team will help map your customer model, teams, data, integrations and growth priorities to the right Cloud CRM plan and implementation path.
Review current sales, onboarding, service and success workflows.
Identify customer-data, process and integration gaps.
Recommend Standard, Premium or Ultimate adoption.
Book a consultation
Request a focused Cloud CRM demo or share your requirement.
Customer Success
Customer teams working from one shared relationship context.
Illustrative success stories demonstrate how Cloud CRM can improve sales discipline, onboarding continuity, service quality and customer retention.
SMB Relationship Control
“We replaced scattered contact lists and personal follow-up methods with one customer record, one pipeline and clear ownership.”
SM
Sales & Operations ManagerGrowing B2B services company
Success story
From fragmented contacts to disciplined customer execution
Cloud CRM helped the team centralize customers, assign opportunities and make every follow-up visible.
One view of contacts and activitiesClear ownership across pipeline stagesMore consistency in customer response
SaaS Customer Lifecycle
“Sales, onboarding and customer success now see the same commitments, adoption milestones and renewal risks.”
TS
Head of Customer SuccessB2B technology startup
Success story
Connected handoffs from opportunity to renewal
The startup used Cloud CRM to carry customer context into onboarding, track health and create proactive renewal actions.
Faster onboarding coordinationEarlier visibility of customer riskConnected renewal and expansion actions
Service Business Growth
“Our client relationship no longer ends at the proposal. Delivery, support, reviews and repeat opportunities are all connected.”
SB
Client Services DirectorProfessional consulting firm
Success story
Stronger client continuity and repeat business
Cloud CRM gave account and delivery teams shared visibility into commitments, service history and future opportunities.
Shared client contextBetter account-review preparationMore visible repeat and cross-sell opportunities
FAQs
Frequently Asked Questions About Cloud CRM
Clear answers for organizations evaluating a connected customer relationship platform.
Cloud CRM is SKARTIO's Customer Relationship Management suite for managing customers, accounts, sales opportunities, onboarding, service, customer success, renewals and expansion from one connected platform.
No. Opportunity and account sales are one part of the solution. Cloud CRM also supports onboarding, service, account management, customer success, retention, renewal and expansion.
Cloud LMS focuses on lead capture, qualification, distribution, engagement and conversion. Cloud LMS owns pre-customer lead capture, qualification, distribution, dialer-led engagement and conversion. Cloud CRM starts when a lead is qualified into an opportunity or customer account, then manages account relationships, opportunity progression, onboarding, service, customer success, retention, renewal and expansion.
Yes. Standard, Premium and Ultimate share the same Business Cloud foundation. Businesses can begin with customer, account and opportunity management and progressively add onboarding, service, success, multi-region governance and AI capabilities.
Yes. Cloud Business Connect supports APIs, connectors, cloud-to-cloud and cloud-to-ground integration with communication, finance, identity, commerce and enterprise platforms.
Yes. Premium and Ultimate plans can support onboarding, success plans, health indicators, risk workflows, business reviews, renewals and expansion opportunities, with the greatest depth available in Ultimate.
Connect every customer interaction. Grow every relationship.
Start with a trusted customer and account foundation, then expand into opportunity management, onboarding, service, customer success, retention and revenue growth.
Start Cloud CRM
Create your customer workspace
Tell us about your business and select the Cloud CRM plan that matches your current customer-management maturity.