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Cancellation Policy.
SKARTIO gives customers control over their subscription. You can cancel through your admin panel, continue using the service until the end of the current billing cycle, and avoid renewal charges after that cycle ends.
How cancellation works.
1. Cancel from your admin panel
Customers can initiate cancellation at any time through their respective SKARTIO admin panel.
2. Keep using your service
Cancellation does not immediately stop access. Your service continues through the current billing cycle that has already been paid for.
3. Subscription ends at renewal
At the end of the current billing cycle, the subscription is revoked and additional renewal charges will not be incurred.
Policy details.
Subscription cancellation
SKARTIO AI Cloud Private Limited provides users with the ability to cancel their subscriptions at any time through their respective admin panel.
When a user initiates cancellation, the service will remain active until the end of the current billing cycle. After that, the subscription will be revoked and no additional charges will be incurred.
Access through the current billing cycle
Customers continue to have access to their SKARTIO services for the duration of the billing period already paid for.
This gives users control over their subscription status while avoiding an interruption to services they have already paid to use during that billing cycle.
No prorated or partial refunds
No prorated or partial refunds will be issued for any remaining days within the current billing cycle after cancellation.
Cancellation stops the next renewal.It does not provide compensation or a refund for unused days remaining in the billing period already paid for.
Plan your cancellation before renewal
Customers are encouraged to evaluate their service usage and make cancellation decisions before their next billing date if they do not wish to renew.
Once cancellation has been initiated, the current paid billing cycle continues as normal and the subscription ends when that cycle concludes.
Need help with a cancellation?
01
Customer Success Manager
Every SKARTIO client is assigned a dedicated Customer Success Manager, also referred to as the Account Manager. This is the first point of contact for account-related queries, concerns, or cancellation support.
Find your assigned CSM in your admin panel under Account Management.
02
Customer Escalations Team
If the issue remains unresolved after Level 1, or requires deeper technical or policy intervention, it may be escalated to the Customer Escalations Team.
support@skartio.ai
+91 97784 51855
+91 97784 51855
03
Cloud Region Officer — Operations
Region-specific operational escalations, particularly those involving infrastructure, availability, or compliance concerns, can be escalated to the Cloud Region Officer — Operations.
India: CloudRegion.India@skartio.ai
General support.
Still need help? We’re here.
If your Customer Success Manager is unavailable or you need additional assistance, contact SKARTIO through the general support channels below.