SKARTIO uses a pay-per-usage model. Your monthly charges include:

• Cloud Cost: Starts at INR 800/month.

• SKU Cost: Calculated based on the total number of active SKUs/items in your catalog at INR 3 per SKU.

For example, if you have 100 SKUs, your charges will be INR 800 (Basic Plan Cloud Cost) + INR 300 (SKU Cost), totaling INR 1100 per month.

No. SKARTIO offers:

• No Setup Cost: Start your online store without any upfront fees.

• No Developer Cost: Build your store yourself—no coding or developer fees needed.

• No Server Cost: Hosting is included in your monthly plan.

• No Maintenance Cost: No additional annual charges for upkeep or support.

You receive free credits valid for 90 days based on your chosen plan.

These credits cover your usage during the trial period, allowing you to use the platform without any charges.

If your usage exceeds the free credits, billing starts from the day the credits are exhausted.

For instance, if you consume free credits within 50 days, billing will begin on the 51st day.

SKARTIO follows a post-paid model with billing at the end of each monthly cycle.

• Bills Generation: Bills are sent to your registered email on the 1st of every month, with payments due by the 7th.

• Payment: Pay bills via the “Account & Billing” section or through the payment link in your email.

• Grace Period: You have a 15-day grace period for overdue payments.

• Restricted Access: If bills remain unpaid for over 90 days, admin panel access will be restricted, and site operations may be impacted.

For extensions or support, contact your account manager to explore flexible options.

• Raise a Ticket: Visit support.skartio.com under the “Accounts & Billing” category.

• Email Support: Email your concerns to support.billing@skartio.com.

• Escalations: Contact customer.esc@skartio.com, business@skartio.com, or ceo@skartio.com.

Our team will respond within 24 business hours.